Support & Continuous Improvement

Professional Drupal Support That Works While You Sleep

Your Drupal sites need constant attention: security updates, bug fixes, performance improvements, and ongoing enhancements. Traditional support models are reactive, expensive, and often leave you waiting days for critical fixes.

TrueCMS Support & Continuous Improvement service delivers a fundamentally different approach. Our quality-gated CI/CD pipeline means security patches are deployed and tested overnight, without manual intervention. Your team arrives each morning to UAT-ready updates, not a backlog of urgent tickets.

We combine senior Drupal expertise with automated quality gates, comprehensive testing, and transparent SLAs. Every change passes through automated code quality checks, security scans, and functional tests before reaching your staging environment. This means fewer bugs, faster delivery, and dramatically lower costs.

Our GovCMS practice covers the full stack, from SaaS environments governed by strict probity rules to PaaS builds that need infrastructure ownership. We even support corporate programmes running the GovCMS distribution off-platform because they want the same assurance the Commonwealth relies on. You get that depth without the bureaucracy or price tag of the big agencies.

Proactive maintenance is built into every engagement. When automation or monitoring flags an issue, we document the impact, raise a support request with a clear remediation plan, and include the estimated effort before we touch a line of code. You choose when to proceed, confident that the fix has already been scoped and queued for delivery.

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What You Get

Overnight Security Patches

Critical updates deployed and tested while you sleep, ready for UAT in the morning.

Quality-Gated Deployments

Every change passes automated tests, code quality checks, and security scans before it reaches staging.

Senior Drupal Engineers

Get direct access to experienced Drupal engineers rather than junior support staff.

Transparent SLAs

Clear response times and priorities with senior engineers assigned to every ticket.

Proactive Monitoring

We surface issues early, provide the remediation plan with effort estimates, and proceed only when you give the go-ahead.

Continuous Improvement

Regular performance optimisations and technical debt reduction keep your platform healthy.

Full Stack Coverage

Drupal core, contributed modules, custom code, and infrastructure are all covered.

Clear Communication

Stay informed through Slack integration, weekly reports, and monthly planning sessions.

Who This Is For

Government Agencies

GovCMS SaaS, PaaS, or distribution-based teams that need high uptime, compliance, and predictable delivery.

Enterprise Organisations

Organisations running multiple Drupal sites with complex integration and governance requirements.

Digital Agencies

Agencies delivering Drupal projects to clients who need a trusted partner for ongoing support.

SMBs

Business-critical Drupal sites without in-house technical teams that need dependable specialists.

Why It Works

Traditional support is expensive because it's reactive and manual. You pay for senior engineers to wait for tickets, then manually test and deploy each change. TrueCMS automates the routine work while keeping senior engineers focused on complex problems and strategic improvements.

Our CI/CD pipeline handles security updates, dependency management, and testing automatically. This cuts support costs by up to 50% while actually improving quality and delivery speed. You get the best of both worlds: automation for efficiency and senior expertise for complex work.

Support Onboarding

Priority Support includes onboarding up to 20 hours; Critical Availability includes up to 30 hours. Onboarding is for support enablement (access, local dev, CI/CD, automation, repo alignment), not feature delivery. If time remains, we start building automated tests for your critical user journeys. Learn more about our process on the Support Onboarding page.