TRANSPARENT INVESTMENT

Pricing

Support starts at AU$6,000* for a 40-hour block, with experienced specialists, accessibility checks and clear reporting included. Our Australia-based team works directly with your stakeholders.

Talk to our team

*All prices exclude GST. Our staff are Australia-based.

How we manage delivery costs

Our published support blocks and retainers help you plan spend. We agree priorities and scope with you, then report how time is used. Actual costs depend on your website and requirements.

Lean commercial model
Our rate card sets out support blocks and retainers so you can compare scope and inclusions before committing.
Less budget lost to repetition
We automate suitable checks and routine delivery steps. Experienced people remain accountable for review and decisions. The benefit depends on your starting process and the work involved.
Direct access to experienced people
A compact team keeps communication direct. Access to the people doing the work helps resolve questions and agree priorities.
Confidence in the work
Agreed outcomes guide every engagement. Relevant testing, experienced review and useful documentation help protect quality and security.

To assess value, compare equivalent scope, support coverage, delivery quality and total spend over an agreed period. Savings are not guaranteed.

Prepaid support blocks

Prepaid hours give you access to experienced Drupal support for planned improvements, incidents and roadmap work. Choose the block that fits your expected needs.

40-hour Block
AU$6,000*
Ideal for small roadmaps or stabilising legacy modules. Prepaid balance stays available for 12 months with easy renewals.
- 40 hours of TrueCMS engineering
- Use within 12 months with simple top-ups to extend coverage.
- Experienced specialists lead the work
- Monthly updates on how your hours are used
- Quarterly recommendations on priorities and opportunities
- Add a retainer for faster response commitments and prepared security updates
Best value
80-hour Block
AU$12,000*
Balanced option for steady improvement and support cadence. No expiry; draw down hours whenever priorities surface.
- 80 hours of TrueCMS engineering
- No expiry; deploy hours exactly when support or improvements are needed.
- Experienced specialists lead the work
- Monthly updates on how your hours are used
- Quarterly recommendations on priorities and opportunities
- Add a retainer for faster response commitments and prepared security updates
120-hour Block
AU$18,000*
Best value for multi-site portfolios or continuous programmes. Hours never expire and flex across teams.
- 120 hours of TrueCMS engineering
- No expiry; deploy hours exactly when support or improvements are needed.
- Experienced specialists lead the work
- Monthly updates on how your hours are used
- Quarterly recommendations on priorities and opportunities
- Add a retainer for faster response commitments and prepared security updates

Add a retainer when you need defined response commitments and routine security updates prepared for review.

Priority retainers for important services

Add a retainer to prepaid support hours when you need defined response times, a dedicated lead and faster escalation for important releases or incidents.

Regular Support
AU$1,000/month*
For stable Drupal websites that need reliable coverage and routine security updates prepared for review. Minimum 6-month commitment.
- 1-hour response | business-day resolution
- Senior engineers oversee ticket triage and fixes
- Business-hours support aligned to your prepaid block
- Routine security updates prepared and checked for review when the retainer is active**
- Onboarding allowance: draws from your prepaid support block before SLAs activate*
Priority Support
AU$2,000/month*
Adds a standby lead and priority assessment for time-sensitive work. A minimum 6-month commitment keeps the team familiar with your website.
- 1-hour response | business-day priority resolution
- Dedicated senior squad on standby
- Quarterly roadmap reviews tuned to your roadmap
- Routine security updates prepared and checked for review when the retainer is active**
- Onboarding allowance: up to 10 hours included*
Critical Availability
AU$4,000/month*
For organisations that need on-call senior specialists, rapid escalation and support around important releases. A minimum 6-month commitment keeps the team close to your website.
- 15-minute response | 24/7 escalation
- Dedicated senior squad on standby
- Quarterly roadmap reviews tuned to your roadmap
- Routine security updates prepared and checked for review when the retainer is active**
- Onboarding allowance: up to 20 hours included*

* Every retainer begins with a scoped onboarding support block to align access, automation, and incident runbooks. Regular Support activates once that onboarding is completed using your prepaid hours. Priority Support includes up to 10 hours, and Critical Availability includes up to 20 hours. Additional onboarding is deducted from your pre-purchased support block or billed separately. Learn how onboarding works.

** Routine security updates are prepared and checked through our delivery automation once a retainer is active. See how routine updates are prepared.

Project engagements

Project engagements are typically ~20% higher than support rates. Fixed-fee options available following discovery. For greenfield and rebuild projects, see our New builds service for scope, delivery model, and automation setup details.

How we approach pricing

TrueCMS pricing is transparent by design. You can see what work is underway, who is accountable and how it connects to your priorities. Support uses prepaid blocks and optional retainers. We scope project work with you after discovery. Our delivery team is based in Australia.

What's included in every engagement

Australia-based senior engineers lead delivery, supported by mid-level and junior specialists where it maximises value.
Relevant automated tests, accessibility checks and agreed performance measures.
Weekly progress updates, roadmap reviews and clear summaries for stakeholders.
Access to specialists in delivery automation, accessibility, analytics and optimisation as needed.

More value from the rate card

We reduce repeatable manual work where it is practical and safe. This can put more of your budget towards useful improvements. Any reduction in total spend depends on your starting process, website complexity and agreed scope.

Ready to evaluate fit? Talk with our team to map the right combination of support blocks and retainers for your roadmap.