Support budgets rarely shrink, yet expectations keep rising. We regularly help organisations cut Drupal support spend by 30–50% without reducing scope. The playbook comes down to three levers.
Lever 1: Automate the Repetitive Work
Automated testing, deployments, and reporting remove wasteful manual effort. Engineers focus on complex problems instead of babysitting scripts. Our default toolchain combines GitHub Actions or CircleCI (also compatible with GitLab CI), PHPCS/PHPStan, PHPUnit, Behat, Playwright, and optional visual regression checks for high‑value templates.
Lever 2: Senior Ownership
Nothing burns budget faster than rework. Senior engineers make better decisions, review changes rigorously, and mentor teams to avoid mistakes before they land in production.
Lever 3: A Shared Roadmap
Transparency around priorities means business stakeholders stop escalating "urgent" tickets that derail planned work. A living roadmap keeps everyone aligned on what delivers value.
Combine these levers and support transforms from a cost centre into a growth engine.